Tuesday, 29 September 2015
Nobody likes an outage. Over the last twenty years, the Internet has gone from something that almost nobody knew about to something almost everybody relies on every day for business operations. As a provider of virtual hosting, cloud hosting of virtual machines, email, DNS and related services, 111 Web Studio knows about this subject first hand. And, although cloud service providers pride themselves in uptime and customer service, outages do happen to all of them regardless of the size or sophistication of the provider. As more and more people rely on cloud services, outages can have a larger impact on business continuity. The list of outages below is from a review of recent headlines.
So what does this mean for a business that counts on cloud services for day-to-day operations? There are a few realities that must be faced. First, the list below shows us that outages aren't new or uncommon. Secondly, while providers learn and improve after each fault, the pace of change of technology suggests that outages will never go away completely. Lastly, the size of the provider won't protect you from outages. So the bottom line is that risks are there and businesses must face this reality and decide what, if anything to do about it. Options range from full redundancy to backup for disaster recovery to doing nothing.
Full redundancy may not be possible if you use a particular SaaS online service because there is only one provider. If you have your own cloud server, however, you can consider whether the cost of a second live location with automatic failover is worth the expense. This is a complex and costly solution and there is always some surprise that can cause a failure somewhere along the way, so even it may not be a totally foolproof solution. However, despite the cost, it is the most reliable of the options available.
Backup for Disaster Recovery
Having a backup for disaster recovery is another option. There are several ways to go here. If your primary is local, the backup can be in the cloud or if your primary is in the cloud, it can be local or at a second cloud provider. Frequency of backing up will depend on the frequency of changes you make and turnover of your data. Then when a failure happens, you can decide if the time required to flip the switch and potential loss of data not yet backed up is worth moving to the failover systems.
Accepting & Planning For Outages
Lastly, you can build in outages as an unlikely but expected occurrence. As time goes on, cloud service providers do improve services and each new outage teaches a needed lesson, so doing nothing and just taking the hit when it happens is certainly a reasonable option. Depending on your business, you may even be able to mitigate reliance on 100% uptime in the cloud by using it for data storage and local hardware for processing.
Regardless of which one is right for you, facing reality and knowing your options are important first steps in understanding business continuity and making the right decision for you. If you would like to discuss these options in more detail, please call us at 877.397.7605 or contact 111 Web Studio.
Recent Outage List
9/28 - Facebook disappears for two hours, the second outage in a week
Posted on 09/29/2015 10:18 AM by Customer Service
No comments yet.
To our valued customers, Around 2:00 AM on November 6, 2017 our operations team discovered a failed...
111 Web Studio is pleased to announce that we can now perform formal technology assessments for non-profit...
Do you sell products or services on your website? Then this is for you. Have you ever been looking...
Do you need to show progress of a fund drive and create a buzz amongst your donors? 111 Web Studio has...
Have you searched on Google today? The answer is almost certainly YES. Google now handles about...